Mediation in the conflict

The problem

In a department of a transport operator, clashes arise between a manager and his team, which transcends specific aspects and turns into a serious conflict.

The solution

The systemic origin of the problem is investigated, beyond personal aspects, and a strategic plan for change is developed, together with the management committee and the unions. A senior Tarazaga team trains with state-of-the-art techniques to all members of the department for months, including the affected manager and their superiors. Individual and collective behaviours in the affected area are positively transformed, improving even the situation before the conflict.